If Arlo cannot discover your base station during installation:
If the Arlo app or the Arlo web interface is unable to locate your Arlo Smart Hub or Arlo base station, then follow these steps.
To troubleshoot Smart Hub or base station problems:
- Firstly, turn off your base station and unplug the Ethernet cable connecting it to your router.
- Then, begin the installation process again,but make sure to connect your base station to your router before you power on your base station.
- If Arlo still cannot get your base station, then check the color of the Internet LED on your base station:
- If the Internet LED does not light after 2 minutes, the base station failed to connect to your router. Then, unplug and re-insert both ends of the Ethernet cable connecting your base station to your router. Make sure that your router is powered on.
- If the Internet LED lights solid amber color, your base station is connected to your router,but is unable to connect to the Arlo cloud server. Make sure that your router is powered on and connected to the Internet.
- If the Internet LED lights green color,perform a factory reset on your base station and try the installation process again.
- If you completed these troubleshooting steps and still Arlo was unable to discover your base station, contact Arlo Support team Toll Free no. +1-844-422-0089 to speak to an expert.
Arlo Smart Hub or base station is offline; how can I troubleshoot it?
Check the LED lights on the base station
Before you start troubleshooting, check the LED on the front of your device to analyze whether your system is online. The newer Arlo base stations have a single LED, while older base stations have three or five LEDs.
- If you can review your video feed from each of your Arlo Wire-Free cameras,your base station is connected to the Internet.
- If you see any error message, such as Base Station Offline, instead of the video feed, your base station is not connected to the Internet.
Single-LED base stations
LED on single-LED base stations is on the front face. Single-LED base stations flash blue or amber color, depending upon the connectivity status.
1. If the LED is solid blue color, the base station is connected to the Internet.
2. If the LED is solid or slow-blinking amber color, there is a problem with the Internet connection.
Multi-LED base stations
LEDs on multi-LED base stations are on the bottom of the front face. The middle LED is the Internet connectivity LED.
1. If the Internet LED is solid green color, the base station is connected to the Internet.
- If the Internet LED is amber color, there is a problem with the Internet connection.Troubleshoot your base station
If your Arlo Base Station is offline, then follow these troubleshooting steps in this order:
- Check Ethernet cable.Make sure that your Ethernet cable is securely connected to the base station and router and that you are using the Ethernet cable that came with your system.
- Check Power adapter. Make sure the power adapter is securely connected to the back of your base station and securely plugged into an outlet.
- Try to connect to the Internet from other device that is connected directly to your router.Use an Ethernet connected device, not a device that is connected using Wi-Fi. Make sure that you can browse the Internet from this device only.
- If you cannot browse the Internet from this device, you need to restore your router’s connection to the Internet.
- If you can browse the Internet from this device, continue troubleshooting.
- Powers cycle your base station.To power cycle your base station, unplug the power adapter from the outlet, wait for 2 minutes, and reconnect the power adapter to the outlet.The base station takes 1-2 minutes to start. When the power LED and Internet LED light solid green color, your base station is connected to the Internet. If the Internet LED is amber color, continue troubleshooting.
- Check your router’s settings and client list.Ensure that the DHCP is enabled and that router’s DCHP client list supplied an IP address to the base station.
- If you were previously able to connect your base station to the Internet but now you cannot connect, check the router’s security settings and firmware to ensure that no changes were made since the last time it successfully connected.
- Check to make sure that ports 443 and 80 are open on to your router. If you do not manage your Internet environment, contact your IT department for help with any firewall or router configurations. Arlo base station cannot connect through most proxy servers. Check with your IT team and Internet service provider about ways to bypass any proxy servers. Ask your IT team to ensure that ports 443 and 80 are open.
- Finally, perform a factory reset on your base station. If you are still unable to get your base station to connect,visit Arlo Support Team Toll Free no +1-844-422-0089 to speak with our expert.